You can place an order as either a Registered user or a Guest. Only registered users can access special discounts and extra features that guests won’t be able to use.

👉 All features for registered clients can be viewed Benefits of Registering

Unfortunately, in this case, such order will not be visible in your account and can’t be moved there. We can't influence it, it's technically impossible.

We advise you to register so that you can receive reward points that accumulate with each order.

👉 All features for registered clients can be viewed Benefits of Registering

Yes, we will send you the tracking number as soon as the order is shipped.

👉 You can find a detailed description of all delivery-related information (countries, order statuses, and the time when the order will be sent out) in Delivery & Payment section.

1. Select the product you are interested in.
2. Add to Cart the chosen product.
3. Proceed to the checkout page.
4. Log In to your account or proceed as a guest.
5. Enter Delivery Details, including your address, phone number and email.
6. Choose Payment Method from the available options.
7. Review and Confirm your order.
8. Receive an email confirmation of your order.
9. Complete Payment for your order.
10. Get Payment Confirmation email once the payment is processed.
11. Track Your Order with the tracking number sent to your email.

👉 see order status detailed description in  Delivery & Payment

For convenient tracking of your order progress, you can use the order statuses to determine what is happening with your order at the moment.

👉 You can find a detailed description of each order status in the Delivery & Payment section.

Please note that when a product is out of stock, we suggest subscribe to the product, to receive an email notification as soon as the product becomes available again.

 How to do this:

📄Visit the product page and click on the "Notify Me"

📩Enter your e-mail address to receive the notification.

🔔As soon as the product is back in stock, you will receive a notification to your email address that you specified.

We are committed to restocking missing products as quickly as possible. However, delays may occasionally occur.

We are working every day to improve our processes!

Yes, you can change the products or shipping address in your order if it has not been paid for, packaged, or handed over to the postal service for shipment.

• After you have paid for your order or If your order is in status “Packaging” or “Picked up by Courier” or “Shipped”, it means that the order has been submitted for shipment and no changes can be made to it.

 

• If order still not paid and in the “Processing” or “Reminder” status, we can make changes to it during the business hours. In this case, you need to contact us via support chat on the website or Telegram during business hours from Monday to Friday 9:00-18:00 EET.

👉 See order status detailed description in Delivery & Payment

We provide you with the safest delivery methods possible, so that you don’t have to worry about it. Having worked in this field for many years, we apply all our knowledge to ensure that your order is delivered in the safest way possible. This is confirmed by the thousands of clients we have served.

• Your package will be carefully packed, and the products wrapped in bubble wrap to ensure that everything reaches you in good condition.
• The appearance of the package is designed to look like a typical online store parcel, indistinguishable from thousands of other packages sent daily, in order to not raise any suspicions. The packaging also varies depending on the country of destination, tailored to our extensive experience in each specific region.
• We only ship to countries without strict customs controls, where packages are not routinely inspected. This approach has been validated by our many years of experience. We have stopped shipments to countries where there is a risk of package seizure to protect you from potential difficulties. We have good statistics on successful deliveries to European countries, therefore you can always find actual list of countries to which we ship at Delivery & Payment.
• We reduce the possible risks for our customers associated with delivery by shipping orders in discrete packaging to some countries with enhanced post office control.

In the event that a package fails to reach you due to various postal issues (unfortunately, packages do sometimes get lost), we will assist you according to our Reship policy. As our client, you are guaranteed assistance, and thanks to our experience in this field. You are fully protected from any potential risks.

👉Please read the Reship policy before placing an order.

💬 If you have any clarifying questions – contact us via support chat on the website or Telegram during business hours from Monday to Friday 9:00-18:00 CET.

We provide 100% privacy packaging with no reference to the real contents of the parcel or our website. The appearance of the package is designed to look like a typical online store parcel, indistinguishable from thousands of other packages sent daily, ensuring it does not raise any suspicions.

The packaging also varies depending on the country of destination, tailored to our extensive experience in each specific region.

For a detailed description of our Reward Points Loyalty System, please visit 👉  Reward points loyalty system.

Double reward points, equivalent to 10% of the product total, are awarded exclusively for orders placed on Fridays.

If your order is not placed on a Friday, you will receive the standard 5% reward points.

Store Credits are a special form of reward you can earn on our website by participating in laboratory blind tests of our products.

💸Here’s how you can earn Store Credits:

• €200 fora Blind Test: Participate in a blind test of our products and send the results to our manager to earn €200 in Store Credits.
• €300 for Honored Testers: If you are an honored tester (having completed at least 5 blind tests of our products), you will earn €300 in Store Credits for each additional blind test you complete.

Once the results are submitted and verified, the Store Credits will be credited to your Driada shop account.

📜Credit Store Rules:

• Full Payment: You can use Store Credits to pay the full cost of products.
• Delivery Costs: Store Credits cannot be used to pay or reduce delivery costs.
• Coupon Codes: Store Credits and coupon codes cannot be used simultaneously.

Enjoy the benefits of Store Credits by contributing to our product testing and enhance your shopping experience with Driada!

We ensure the quality of our products and distributors through a rigorous control process. To verify the authenticity of a product and the seller, please use our dedicated verification website.

Simply follow this link 👉 https://driadamedical.com/verify and enter the seller's name or product code.

• How to check the seller: Enter the nickname from a telegram, Instagram, or a website address. If the seller is not in the list, we are not responsible for this source.
• How to check the product: Remove the outer layer from the square silver QR sticker – you will see a unique 10-digit code. Enter it in the line “Check the product.” Code example: “SF9DG1K92L”.  A more detailed guide on product verification can be found in the FAQ Verification section.

Driada Medical company is not responsible for the activities of unverified sellers.

Your opinion is very important to us, and we always strive to meet the needs and wishes of our customers.

💬Please contact us through our support chat on the website or via Telegram. Your request will be included in our product wish list, which we actively monitor and analyze.

📝 When submitting your idea, please include the name of the desired product.

✅To stay up to date with all new product launches, you can register at our store.

We understand how important it is to provide our customers with products and services that meet their needs and expectations. However, at the moment, we cannot promise the exact release date of any new product.

Follow these steps to make sure that you have purchased an authentic product.

? If your product is not authentic – contact us via support chat on the website or Telegram during business hours from Monday to Friday 9:00-18:00 CET.

We ship parcels using the standard postal services. We offer various delivery methods, and you can view the available options and delivery time on our page 👉 Delivery & Payment .

The cost of delivery can be viewed during the checkout process.

To minimize risks associated with delivery, we ship orders in discreet packaging to countries with enhanced post office control.

We offer various delivery methods, and you can view the available options and delivery time on our  page 👉 Delivery & Payment.

The cost of delivery can be viewed during the checkout process.

To minimize risks associated with delivery, we ship orders in discreet packaging to countries with enhanced post office control.

The shipping time of your order depends on its current status and delivery region. For detailed information about order statuses, please refer to this 👉 Delivery & Payment.

You can find out more about the order statuses and allowed countries 👉  Delivery & Payment.

We provide you with the safest delivery methods possible, so that you don’t have to worry about it. Having worked in this field for many years, we apply all our knowledge to ensure that your order is delivered in the safest way possible. This is confirmed by the thousands of clients we have served.

• Your package will be carefully packed, and the products wrapped in bubble wrap to ensure that everything reaches you in good condition.
• The appearance of the package is designed to look like a typical online store parcel, indistinguishable from thousands of other packages sent daily, in order to not raise any suspicions. The packaging also varies depending on the country of destination, tailored to our extensive experience in each specific region.
• We only ship to countries without strict customs controls, where packages are not routinely inspected. This approach has been validated by our many years of experience. We have stopped shipments to countries where there is a risk of package seizure to protect you from potential difficulties. We have good statistics on successful deliveries to European countries, therefore you can always find actual list of countries to which we ship at Delivery & Payment.
• We reduce the possible risks for our customers associated with delivery by shipping orders in discrete packaging to some countries with enhanced post office control.

In the event that a package fails to reach you due to various postal issues (unfortunately, packages do sometimes get lost), we will assist you according to our Reship policy. As our client, you are guaranteed assistance, and thanks to our experience in this field. You are fully protected from any potential risks.

👉Please read the Reship policy before placing an order.

💬 If you have any clarifying questions – contact us via support chat on the website or Telegram during business hours from Monday to Friday 9:00-18:00 CET.

📦If for some reason the status of your package has not been updated for a long time at one of the intermediate points (e.g., a sorting center), there is no need for you to worry. Sometimes this happens, and it is completely normal for postal services.

⏳In most cases, the package may not update for about 5-6 days but then moves to the next point. This most often happens when the package gets the status "in transit" after it has been sent to the destination country from the sorting center. The package is dispatched from the sender's country, and the status may not update for quite a long time until it reaches the recipient's country. Some-times this can take 10-15 days or longer

🔁If you do not receive your package within 40 days, it can be considered lost, and we will resend your order free of charge, according to the reshipment rules which can be found on page 👉  Reship policy 

📍As a rule, tracking information begins to be updated after your parcel has been transferred to the sorting center in the country of departure, and the next update usually occurs when the parcel arrives in the destination country. Thus, tracking information may not be updated during the interim period.

While we take every precaution to carefully pack each product  in bubble wrap to ensure it reaches you intact, we cannot control the handling by postal services and their employees. In rare cases, parcels may arrive damaged, and products may be broken. In such instances, we will fully compensate your losses.

To receive compensation, please contact us via the support chat on the website or Telegram, but before contacting support, please prepare the following:

1. Take photos of the packaging as it arrived.
2. Take photos of the damaged product.
3. Record a video of the unpacking process.

 By providing this information, you will help us review your case promptly and offer the most suitable solution.

💬 If you have any clarifying questions – contact us via support chat on the website or Telegram during business hours from Monday to Friday 9:00-18:00 CET.

✅ We will offer you solutions to resolve the issue according to our 👉 Reship policy.

Although most packages are not inspected by customs because they are sent within the EU, there are rare exceptions due to random checks. This happens very infrequently.

As a buyer, you have nothing to worry about and can stay calm, because:

• Sometimes customs may open the package and leave everything as is.
• In other cases, they might hold the package and issue a warning.
• In the rarest instances, you may receive a small fine, depending on your country of residence. Usually, this fine is just over 100 euros, and the package may be confiscated.

The law considers such violations minor. Keep in mind that law enforcement is primarily interested in drug trafficking, not individual athletes (except in Scandinavian countries where laws are stricter; however, we do not ship to these regions to avoid issues).

🔁 In the event of confiscation, we will resend your order according to our  👉 Reship policy. Typically, you will need to contact our customer support, provide the official document from customs (which will be sent to the address on the package or to your email in PDF format), and supply a new shipping address.

Your case will be reviewed in accordance with our  👉 Reship policy to ensure a fair and timely resolution.

❗ Please read our 👉 Reship policy carefully before placing an order.

By placing an order, you confirm that you have read and agreed to the terms and conditions outlined in our Reship policy.

If, due to our warehouse [object Object], you received products that you did not order, please:

💬Contact us immediately via the support chat on the website or Telegram during business hours, Monday to Friday, 9:00–18:00 EET. Our team will offer you solutions to resolve the issue promptly.

🎥 To help us resolve the issue, please provide evidence that you ordered one product but received another. We kindly ask you to record a video of unpacking your parcel before contacting support.

 🔁 If the error was indeed made on our end, we will compensate for your losses in accordance with our Reship policy.

📦There is no minimum order amount on our website.

🛒 However, some payment methods have a minimum amount due to security reasons. You can always find the current minimum amount for each payment method during the checkout process.

📦 We use secure packaging and trusted delivery methods to ensure that all packages reach the receiver.

• Firstly, your package will be carefully packed, and the products wrapped in bubble wrap to ensure that everything reaches you in good condition.
• Secondly, the appearance of the package is designed to look like a typical online store parcel, indistinguishable from thousands of other packages sent daily, in order to not raise any suspicions. The packaging also varies depending on the country of destination, tailored to our extensive experience in each specific region.

❗Please note that discounts do not apply to the delivery cost.

There are different situations regarding order cancellations:

 ❌ Order Cancellation After Shipment: no changes can be made.

If your order is paid or in the status of "Packaging," "Picked up by Courier," or "Shipped" it means the order has been submitted for shipment, and no changes or cancellations can be made.

✅ Order Cancellation During Processing:  we can make changes

If the order is not paid and still in the "Processing" or "Reminder" status, we can make changes and cancel the order during business hours.

In this case, please contact us via the support chat on the website or Telegram, Monday to Friday, 9:00–18:00 CET.

👉 For a detailed description of order statuses, please see Delivery and Payment.

Our main payment options include:

• SEPA/SWIFT Bank transfer,
• Credit/Debit card
• Crypto currency (BTC, USDT, …)

However, they may change from time to time, so all actual payment methods can be seen in “Payment methods” section during order checkout.

👉 For more details, please see on Delivery and Payment.

If you have made order with bank transfer as a payment method – bank details will be sent to your email after order is created.

We do not accept PayPal payments, however all actual payment methods can be seen in “Payment methods” section during order checkout.

👉  For more details please see on Delivery and Payment.

👉  For detailed information about payment processing times, please refer to our Delivery and Payment section.

👉 For detailed information about cryptocurrency payment process, please refer to our How to pay with crypto section.

👉 For a detailed description, please visit our Reward points loyalty system page.

If you're looking to take advantage of some great deals, we recommend the following options:

💰Crypto Payment Discount: Save 10% when you pay with crypto currency.

⏰Happy Hour Discount: Get an additional 7% off by placing an order during happy hours every Tuesday.

Additionally, we have exciting weekly events:

🎯Sunday Auction: Participate in our Sunday auction where various products are raffled off. This is a great opportunity to buy many good products at a much lower price.

🏷️Product of the Week Vote: Every week, we hold a vote for the product of the week. You get to choose which of the three products will have a 50% discount.

By keeping an eye on these discounts and events, you can make the most of our offers and save significantly on your purchases.