Please read carefully before placing an order.
By placing an order, you signify that you have read and agree to our Reship Policy terms.
When will I receive a package if something goes wrong?
✔ If you haven't received your package and we have not received the package back, and it has been 40 business days, we will reship your package at no cost to you, but only once and for free!
✔ If the reshipped order does not arrive for the second time, we will not reship it for the third time for free or provide a refund. We send out orders only if a customer agrees to take the risks.
✔ If your order was seized, you need to send us the seizure letter via email or Telegram @driadamedical. After we have checked it, we will reship your order once for free!
All situations related to reshipping are discussed individually. Therefore, if you encounter any problems, be sure to get in touch with our support team in the first place at
[email protected] or @driadamedical on Telegram.
When will I NOT receive a package if something goes wrong?
If the package is returned to the sender due to the receiver's unavailability, we do not reship or refund! Please ensure that you enter the correct delivery address along with your full first name and last name.
All situations related to reshipping are discussed individually. Therefore, if you encounter any problems, be sure to get in touch with our support team in the first place at
[email protected] or @driadamedical on Telegram.