Frequently Asked Questions

You have the opportunity to place an order as Registered or Guest. Only registered clients will be offered discounts and additional features that are not available to unregistered clients.
All features for registered clients can be viewed here

Unfortunately, in this case, such order will not be visible in your account and can not be moved there. We can't influence it, it's technically impossible.
We advise you to register so that you can receive reward points that accumulate with each order.
All features for registered clients can be viewed here

Yes, we will send you the tracking number as soon as the order is shipped.

Detailed description of all delivery related information (countries, order statuses, time when order will be sent out) you can find at Delivery & Payment

1. Select the product you are interested in;
2. Add the product to the shopping cart;
3. Go to the checkout page;
4. Use your account to login or continue as a guest customer;
5. Specify the receiving address and email address;
6. Select the payment method;
7. Confirm the order;
8. You will receive email confirmation about your order;
9. Make a payment for the order;
10. Receive an email confirmation that your payment for the order has been confirmed*;
11. Receive email with tracking number*.

*see order status detailed description in Delivery & Payment

You can use these statuses to determine what is happening with your order at the moment.
See order status detailed description in Delivery & Payment

Please note when the product is out of stock, we suggest you subscribe to the product to receive email notification once product will become available again.

How to do this:

1. Go to the product page and click on the button "Notify Me";
2. Specify email address to which you would like to receive notification;
3. As soon as the product is back in stock, you will receive a notification to your email address that you specified.

We always try our best to restock the missing products. However, sometimes delays occur.

We are working every day to improve our processes!

Yes, you can change the products or shipping address in the order if the order has not been packaged or given to post service for shipment.

• If your order is in status “Packaging” or “Picked up by Courier” or “Shipped”, it means that the order has been submitted for shipment and no changes can be made to it.
• If it is still in the “Processing” or “Reminder” status, we can make changes to it during the business hours. In this case, you need to contact us via support chat on the website or Telegram during business hours from Monday to Friday 9:00-18:00 CET.

See order status detailed description in Delivery & Payment

We provide you with the safest delivery methods possible, so that you don’t have to worry about it. Having worked in this field for many years, we apply all our knowledge to ensure that your order is delivered in the safest way possible. This is confirmed by the thousands of clients we have served.

• Firstly, your package will be carefully packed, and the products wrapped in bubble wrap to ensure that everything reaches you in good condition.
• Secondly, the appearance of the package is designed to look like a typical online store parcel, indistinguishable from thousands of other packages sent daily, in order to not raise any suspicions. The packaging also varies depending on the country of destination, tailored to our extensive experience in each specific region.
• Thirdly, we only ship to countries without strict customs controls, where packages are not routinely inspected. This approach has been validated by our many years of experience. We have stopped shipments to countries where there is a risk of package seizure to protect you from potential difficulties.

In the event that a package fails to reach you due to various postal issues (unfortunately, packages do sometimes get lost), we will assist you according to our reshipment policy.
As our client, you are guaranteed assistance, and thanks to our experience in this field, you are fully protected from any potential risks.
 
We have good statistics on successful deliveries to European countries, therefore you can always find actual list with countries to which we ship.

We reduce the possible risks for our customers associated with delivery by shipping orders in discrete packaging to some countries with enhanced post office control.

Please read the reship rules before placing an order here. If you have any clarifying questions – contact us via support chat on the website or Telegram during business hours from Monday to Friday 9:00-18:00 CET.

We provide 100% privacy packaging with no reference to the real contents of parcel and our website, the appearance of the package is designed to look like a typical online store parcel, indistinguishable from thousands of other packages sent daily, in order to not raise any suspicions. The packaging also varies depending on the country of destination, tailored to our extensive experience in each specific region.

Please see Reward points loyalty system here for detailed description.

Double reward points (10% of the product total) are only awarded for orders placed on Fridays. If your order wasn't placed on a Friday, you would receive the standard 5% reward points.

Store Credits are a special form of reward you can earn on our website by participating in laboratory blind tests of our products.

Here’s how you can earn Store Credits:

• €200 fora Blind Test: Participate in a blind test of our products and send the results to our manager to earn €200 in Store Credits.
• €300 for Honored Testers: If you are an honored tester (having completed at least 5 blind tests of our products), you will earn €300 in Store Credits for each additional blind test you complete.

Once the results are submitted and verified, the Store Credits will be credited to your Driada shop account.

Credit Store Rules:

• Full Payment: You can use Store Credits to pay the full cost of products.
• Delivery Costs: Store Credits cannot be used to pay or reduce delivery costs.
• Coupon Codes: Store Credits and coupon codes cannot be used simultaneously.

Enjoy the benefits of Store Credits by contributing to our product testing and enhance your shopping experience with Driada!

We carry out quality control of our product and our distributors, for this we have a website where you can verify the authenticity of the product and the seller. Follow this link https://driadamedical.com/verify and type the seller's name or product code.

• How to check the seller: Enter the nickname from a telegram, Instagram, or a website address. If the seller is not in the list, we are not responsible for this source.
• How to check the product: Remove the outer layer from the square silver QR sticker – you will see a unique 10-digit code, enter it in the line “Check the product.” Code example: “SF9DG1K92L”

Driada Medical company is not responsible for the activities of unverified sellers.

Your opinion is very important to us, and we always strive to meet the needs and wishes of our customers.

Please contact us through our support chat on the website or via Telegram. Your request will be included in our product wish list, which we actively monitor and analyze.

When submitting your idea, please include the name of the desired product.

To stay up to date with all new product launches, you can:

• Subscribe to our Telegram Channel
• Register at our store.

We understand how important it is to provide our customers with products and services that meet their needs and expectations. However, at the moment, we cannot promise the exact release date of any new product.

We ship parcels by standard postal service. Orders above €500 are shipped with courier service. Delivery to European countries takes from 5 to 21 business days. Cost of delivery can be seen during order checkout.

We reduce the possible risks for our customers associated with delivery by shipping orders in discrete packaging to some countries with enhanced post office control.

You can find out more about the order statuses and allowed countries here. 

Shipping takes 5-21 business days to European countries. Please note that we cannot tell you the exact date of arrival at your destination, because it is dependent on logistics of different shipping companies.

You can find out more about the order statuses and allowed countries on the Delivery & Payment page.

You can find out more about the order statuses and allowed countries here. 

You can find out more about the order statuses and allowed countries here.

We provide you with the safest delivery methods possible, so that you don’t have to worry about it. Having worked in this field for many years, we apply all our knowledge to ensure that your order is delivered in the safest way possible. This is confirmed by the thousands of clients we have served.

• Firstly, your package will be carefully packed, and the products wrapped in bubble wrap to ensure that everything reaches you in good condition.
• Secondly, the appearance of the package is designed to look like a typical online store parcel, indistinguishable from thousands of other packages sent daily, in order to not raise any suspicions. The packaging also varies depending on the country of destination, tailored to our extensive experience in each specific region.
• Thirdly, we only ship to countries without strict customs controls, where packages are not routinely inspected. This approach has been validated by our many years of experience. We have stopped shipments to countries where there is a risk of package seizure to protect you from potential difficulties.

In the event that a package fails to reach you due to various postal issues (unfortunately, packages do sometimes get lost), we will assist you according to our Reship policy .

As our client, you are guaranteed assistance, and thanks to our experience in this field, you are fully protected from any potential risks.

We have good statistics on successful deliveries to European countries, therefore you can always find actual list with countries to which we ship at Delivery and Payment page 

We reduce the possible risks for our customers associated with delivery by shipping orders in discrete packaging to some countries with enhanced post office control.

Please read the reship rules before placing an order on Reship policy page. 

If you have any clarifying questions – contact us via support chat on the website or Telegram during business hours from Monday to Friday 9:00-18:00 CET.

If for some reason the status of your package has not been updated for a long time at one of the intermediate points (e.g., a sorting center), there is no need for you to worry. Sometimes this happens, and it is completely normal for postal services.

In most cases, the package may not update for about 5-6 days but then moves to the next point.
This most often happens when the package gets the status "in transit" after it has been sent to the destination country from the sorting center. The package is dispatched from the sender's country, and the status may not update for quite a long time until it reaches the recipient's country. Some-times this can take 10-15 days or longer

If you do not receive your package within 40 days, it can be considered lost, and we will resend your order free of charge, according to the reshipment rules which can be found on Reship policy page

As a rule, tracking information begins to be updated after your parcel has been transferred to the sorting center in the country of departure, and the next update usually occurs when the parcel arrives in the destination country.
Thus, tracking information may not be updated during the interim period.

Although we carefully pack each product and wrap the parcel in bubble wrap, doing everything possible to ensure the products reach you intact, we cannot control the work of postal services and their employees. There are rare cases when parcels arrive dented and products are broken. In such cases, we fully compensate you for your losses.

To receive compensation, please contactus via supportchat on the website or Telegram during business hours from Monday to Friday 9:00-18:00 CET., and you will be offered solutions.

We ask you to record a video of unpacking your parcel before contacting support.

Although most packages are not checked by customs because they are sent from the EU to the EU, there are rare exceptions due to random inspections. This happens very rarely.

As a buyer, you have nothing to worry about, so you can stay calm. Sometimes customs open the package and leave everything as it is. Sometimes they hold the package and issue a warning. In the rarest cases, you may receive a small fine depending on the country you live in. Usually, this fine is just over 100 euros with the confiscation of the package.

The law considers your violations as minor. Keep in mind that the police are interested in drug trafficking, not athletes (except in Scandinavian countries where the law is stricter, but we do not ship to these regions to avoid problems).

In case of confiscation, we will resend your order according to our reshipment policy, which you can review here. Usually, you need to write to our customer support, provide the official document from customs (which will be sent to the address on the package or to your email in PDF format), and provide a new address for shipment.

Case will be reviewed according to Reship policy.

Please read carefully Reship policy before placing an order.
By placing an order, you accept that you have read and agreed to our Reship Policy terms and conditions.

If due to a warehouse error you received products that you did not order - please contact us and provide evidence that you ordered one product but received another. We ask you to record a video of unpacking your parcel before contacting support. We will compensate your losses according to the Reship policy .

To receive compensation, please contact us via support chat on the website or Telegram  during business hours from Monday to Friday 9:00-18:00 CET., and you will be offered solutions.

There is no minimal order amount on our website, however some payment methods have minimal amount due to security reasons. You can always find actual minimal amount for each payment method during order checkout.

We use secure packaging and trusted delivery methods to ensure that all packages reach the receiver.

• Firstly, your package will be carefully packed, and the products wrapped in bubble wrap to ensure that everything reaches you in good condition.
• Secondly, the appearance of the package is designed to look like a typical online store parcel, indistinguishable from thousands of other packages sent daily, in order to not raise any suspicions. The packaging also varies depending on the country of destination, tailored to our extensive experience in each specific region.

Please note that discounts do not apply to the delivery cost.

There are different situations regarding order cancellations:

• You can cancel your order if the order has not been packaged or given to the postal service for shipment.
• If your order is in the status of “Packaging”, “Picked up by Courier”, or “Shipped”, it means that the order has been submitted for shipment and no changes can be made to it.
• If it is still in the “Processing” or “Reminder” status, we can make changes to it during business hours. In this case, you need to contact us via support chat on the website or Telegram during business hours from Monday to Friday, 9:00-18:00 CET.

See the detailed description of order statuses here.

Our main payment options include:

• SEPA/SWIFT Bank transfer,
• Credit/Debit card
• Crypto currency (BTC, USDT, …)

However they may change from time to time, so all actual payment methods can be seen in “Payment methods” section during order checkout.

If you have made order with bank transfer as a payment method – bank details will be sent to your email after order is created.

We do not accept PayPal payments, however all actual payment methods can be seen in “Payment methods” section during order checkout.
For more details please see on Delivery and Payment.

Please see on Delivery and Payment.

Please see on Delivery and Payment.

Please contact us via support chat on the website or Telegram during business hours from Monday to Friday 9:00-18:00 CET.

Please see Reward points loyalty system page for detailed description.

If you're looking to take advantage of some great deals, we recommend the following options:

• Crypto Payment Discount: Save 10% when you pay with crypto currency.
• Happy Hour Discount: Get an additional 7% off by placing an order during happy hours every Tuesday.
• Telegram Channel: Follow our Telegram channel to stay updated with all special offers and promotions.

Additionally, we have exciting weekly events:

• Sunday Auction: Participate in our Sunday auction where various products are raffled off. This is a great opportunity to buy many good products at a much lower price.
• Product of the Week Vote: Every week, we hold a vote for the product of the week. You get to choose which of the three products will have a 50% discount.

By keeping an eye on these discounts and events, you can make the most of our offers and save significantly on your purchases.