Frequently Asked Questions

General Questions

Yes. By creating an account you will be able to shop faster, be up to date on an order's status, and keep track of the orders you have previously made.
Chose any product in the shop-> Add it to your cart-> Go to checkout and fill all order details-> Confirm your order.
We don`t have the minimum order`s amount.
Normally the payment by the bank transfer takes to 3 business days.
After the payment will be successful, your order will be collected and shipped, and after that you`ll receive the tracking number.
When the payment will be accepted your order status changes to “Packaging”
You can check your order status on your Driada profile at any time as well.
If the product is not in stock, then you can subscribe to updates on the product page and you will receive an email when the product appears in stock.
We can cancel an order and return your payment before your package is sent out. Please contact us in Telegram Support
Please read carefully before placing an order.
By placing an order, you signify that you have read and agree to our Reship Policy terms.
When will I receive a package if something goes wrong?

✔ If you haven't received your package and we have not received the package back, and it has been 40 business days, we will reship your package at no cost to you, but only once and for free!
✔ If the reshipped order does not arrive for the second time, we will not reship it for the third time for free or provide a refund. We send out orders only if a customer agrees to take the risks.
✔ If your order was seized, you need to send us the seizure letter via email or Telegram Support. After we have checked it, we will reship your order once for free!
All situations related to reshipping are discussed individually. Therefore, if you encounter any problems, be sure to get in touch with our support team in the first place at [email protected] or Telegram Support.
When will I NOT receive a package if something goes wrong?
If the package is returned to the sender due to the receiver's unavailability, we do not reship or refund! Please ensure that you enter the correct delivery address along with your full first name and last name.
All situations related to reshipping are discussed individually. Therefore, if you encounter any problems, be sure to get in touch with our support team in the first place at [email protected] or Telegram Support.

Payments

✔Bank Cards (500.00+ euro)
✔Bank Cards (1.00 - 499.00 euro)
✔Bank Transfers (Currently unavailable)
✔Bitcoin BTC (You will get 10% discount by using BTC payment)
✔USDT(TRC20) (You will get 10% discount by using BTC payment)
✔USDT(ETHR) (You will get 10% discount by using BTC payment)
After order`s confirmation the message with bank information sent automatically to your email. Don`t forget to check the spam folder as well.
No, we do not accept payment via PayPal. We accept Bitcoin and Bank transfers.
No, we do not accept payments via Western Union or MoneyGram. We accept Bitcoin and Bank transfers.
We receive BTC payments instantly. Bank transfers to the account are typically received within 72 hours (with most payments processed within 24 hours). Once the payment is confirmed, we initiate the processing of your order. You can track the status of your order on your Driada profile at any time.
Please send an email to [email protected] or contact us on Telegram Support, and we will work together to resolve this problem.

Shipping

We provide secure standard shipping 5-14 days to Europe and 14-21 days other countries. We try to reduce the possible risks for our customers associated with delivery, so we ship orders in discrete packaging to some countries with enhanced post office control.
5-14 days to Europe and 14-21 days other countries.
We ship to: Germany, United Kingdom, France, Italy, Spain, Poland, Romania, Netherlands, Belgium, Czech Republic, Greece, Portugal, Hungary, Bulgaria, Slovakia, Ireland, Croatia, Slovenia, Luxembourg, Andorra, Monaco, San Marino.
Be careful - we do not ship to the island areas of Europe that are part of the EU, such as the Canary Islands.
Countries to which we currently do not ship due to strong customs controls: Switzerland, Denmark, Austria, Finland, Israel.
We try to reduce the possible risks for our customers associated with delivery, so we ship orders in discrete packaging to some countries with enhanced post office control.
If you haven’t received your package and we have not received the package back, and it has been 40 business days - we will reship your package at no cost to you only one time for free.
If the address is located inside the EU, the parcel will not pass-through customs control because the shipment is carried out from the EU.
Yes, we will send you the tracking number as soon as the order is shipped.
Be careful when you enter the address and the rest of the data to send. Do not write non-existent addresses, otherwise the link will not be able to reach you.
If you made a mistake, then you can change the address only before the status of your order is “Pickup by courier”. In this case, contact us immediately by Telegram Support
Typically, tracking information is updated when the package is shipped, and the next update is usually when the package arrives in the destination country. Therefore, during the interim period, there may be a lack of updates in the tracking information.
You can use these statuses to determine what is happening with your order at the moment.

✔Processing
It takes 24-72 hours to process your order during working days. Please wait for the next status.

✔Packaging
Your parcel is packaging now, please wait for the next status.

✔Picked up by courier
Your parcel is picked up by courier, your tracking number will appear in next status within 24 hours during working days.

✔Shipped
Your parcel has been shipped, and tracking number is sent to your email and also appears in your order list.
If your order has been seized, you need to send us the seizure letter via email. Once we have reviewed it, we will reship your order once for free! To resolve this issue, please contact us at [email protected] or reach out to us on Telegram Support. We are here to help you with your problem.
Please reach out to us at [email protected] or contact us on Telegram Support, and we will assist you in resolving your issue.

How to protect yourself from scammers?

To verify the authenticity of a product purchased from Driada Medical, please follow these steps:

✔ Locate the Driada Medical logo sticker on the product packaging.
✔ Carefully peel off the first layer of the sticker.
✔ Visit the following link: https://driadamedical.com/verify
✔ Enter the code that you will find on the sticker.
✔ View the results to confirm the product's authenticity.
If you wish to verify whether your seller is an official representative of Driada Medical, please use the following link: https://driadamedical.com/verify
Enter the seller's name, which can be their nickname on Telegram, Instagram, or a website address.
This check is designed to safeguard you against potential scammers.
Please note that the company cannot be held responsible for the actions of unverified users.
100% privacy packaging with no reference to the contents of this website.

Reward points

Once you register you will be able to earn and use reward points at checkout. Reward points are a bonus for your shopping experience in our shop and a good way to display our gratitude for loyal customers. You can always check your reward points balance at checkout.
Please note: You can use up to 80% of your total reward points balance per order. Reward points can't be used with coupons.
You can use Reward points or coupons separately.
To get the reward points you should follow the instructions given below.

✔Register - 25 reward points will be added to your balance after registration.

✔Buy products - You will earn points for each order. After the order is confirmed, reward points will be added to your balance.

✔Review - After you receive your order, write at least 50 words and attach a photo, and submit it as a public feedback on the following boards: meso-rx, musclegurus etc. After the approval, you will get 50 - 250 reward points which will be added to your balance within 24 hours.

✔Subscribe - Subscribe to our Telegram channel @driadamedicaleu for the latest updates and get 50 reward points for your driadashop.eu account! Just contact us at @driadamedical and write your telegram username and driadashop account email to get reward points.

Reship policy

Please review the following information carefully before placing an order. By placing an order, you acknowledge that you have read and agreed to our Reship Policy terms.

✔ If you have not received your package and we have not received it back, after 40 business days we will reship your package once for free, at no cost to you.
✔ If the reshipped order does not arrive for the second time, we will not reship it for the third time for free, nor provide a refund. Our orders are sent out with the understanding that the customer agrees to assume any associated risks.
✔ If your order has been seized, you must send us the seizure letter via email or Telegram Support. Once we have verified it, we will reship your order once for free.

Please note that all situations related to reshipping are handled on an individual basis. If you encounter any issues, please contact our support team at [email protected] or through Telegram Support as your first point of contact.

When will I NOT receive a package if something goes wrong?

If the package is returned to the sender due to the unavailability of the receiver, we will not reship or refund the order. To ensure successful delivery, please ensure that you provide the correct delivery address, along with your full first name and last name.

Once again, all situations related to reshipping are addressed individually. If you encounter any problems, please reach out to our support team at [email protected] or Telegram Support.
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